Guest Blogger: Alison Manson
Group consultations are a person-centred paradigm shift in the delivery of care. Doing something new or working differently can be challenging. It’s often difficult to get started and get everyone on board and pulling in the same direction.
Having a framework of critical success factors (CSFs) to guide you, provide focus on what matters most and create a common understanding of what works when you introduce group consultations really helps. CSFs do just that. They set out what is most important, and offer a focused route map to success – something that is particularly important when introducing a new way of working or delivering care, which group consultations are.
Through our extensive work, developing the group consultation concept and supporting teams to deliver them over the last 3 years, we have a clear picture of how to make this practice change happen, driven by 6 critical success factors. Let me share these with you. You can also download a PDF summary to discuss with colleagues here.
- STRONG CLINICAL LEADERSHIP
Having a charismatic, passionate and resourceful clinical champion is the most important driver for success. They need to help the group clinic team when they hit opposition and get the whole practice on board with the change
- ESTABLISH KEY ROLES AND RESPONSIBILITIES
It is important to be clear who will do what. There are three key roles: a clinician who is consulting; a group facilitator who keeps the group safe and engaged; an administrator who supports the smooth running of the group clinic
- CO DESIGNING A PRACTICE SHARED AMBITION FOR GROUP CONSULTATIONS
This keeps you on track and moving forward. As a team, capture what great looks like when you have embedded group consultations into routine practice. Remember to look at this from all angles - the practice team; the patient; the clinician. Start with a simple picture (visual) or sentence for each
- BUILD ON BEST PRACTICE AND GET TRAINING FROM THE OUTSET
Learn from our experience. We’ve done the hard work so you don’t have to! Building on best practice and having a team based training approach is definitely the most efficient way to get started
- ENSURE TEAM BUY IN TO MOBILISE YOUR PLAN
Having identified your ambition and what good looks like – review honestly where are you now right now in relation to this, and identify key steps to move you forward. Put together a plan on a page with input from the whole practice team – the more heads the better!
- IDENTIFY THE RIGHT PATIENTS AND INVITE THEM PERSONALLY
You probably already know and can name who the patients who would benefit most from group consultations. Generate a list. Evidence and experience proves that a personal invite from a clinician is the best way to get patients to come along, particularly in the early days of running group consultations within your practice.
Now you know what drives successful group consultations what’s stopping you?
For more information on how to get started please get in touch.