“It is not often you hear about truly innovative approaches. This is one. Its potential to support delivery of patient centred commissioning is exciting.”
“This approach offers a really effective way of incorporating users’ views into the commissioning process. I can endorse ELC. I have seen evidence of its effectiveness at putting patient experience at the heart of planning and design of health services.”
“We worked with Georgina and her team to introduce the principles of a Person-Centered Outcome Measurement approach within the Pre-Birth to 19-25 system to help us listen in and learn from children, young people and families to support improvement.
Working with The ELC Programme has triggered us to move from ‘thought in what we know’ towards ‘insight that stimulates action’. Georgina and her team provided space to think and listen.
They provoked reflection and dialogue that identified where the organisational system is. They developed a methodology and tools to help us embrace change and innovation so we can move from a position of ‘identifying the possibilities’ to turning a ‘spotlight on the opportunities’ that tap the potentiality, add value and make the difference to families.
We really valued the input of ELC and the wealth of knowledge and experience they have to bring, which continues to add value to future service delivery!”
“We were delighted to work with the ELC team on developing person-centred outcomes for the MSK redesign in coastal West Sussex.
They were professional, empathetic and really lived their values.”
“ELC are a unique organisation bringing new thinking to the commissioning cycle using real patient and community experience to do needs analysis and design new solutions that really matter to people.”
The philosophy and methodology is probably the most robust I have seen.
I know that I will use this again and again in designing service models that are impactful.
“We have worked with the ELC team to develop local Person Centred Outcome Measures (PCOM) for people living with complex conditions, and their carers.
ELC led the process of gathering feedback and a co design workshop with patient and family carer experts, which resulted in a set of agreed PCOM domains.
The chance to work with skilled and expert practitioners who led us through this process was a great opportunity – as was seeing a powerful co design process in action.”
“We have worked with the ELC team on the development of Person Centered Outcome Measures for people living with Diabetes and also for people living with COPD and Asthma.
What we valued about the person centered approach was the ability to truly understand what matters most to patients living in Wirral and how we can improve the future care for people with these conditions.
It was really helpful to have training for our team to build the skills set and enable us to undertake the data collection in-house. The support and guidance provided by the ELC team for the training along with the analysis and production of visually impactful infographics were effective and we have had really positive feedback about the outputs which we have shared with our Executive Sponsor, partners across health and social care and most importantly people living with these conditions.
This will be the first time that we can use a tool not only to measure what truly matters to people living with long term conditions but also as a way to support them to improve their health and wellbeing.”
“When people talk about putting the patient at the centre of care, it can be a cliché. It stands to reason; why do we even need to say it?
Georgina understands what it really means to design, deliver, and measure care that is built around the patient. She is a skilled and insightful facilitator; able to get to the core of issues, and leverage her experience to support meaningful dialogue.”
“EY worked in partnership with The ELC Programme on a research project commissioned by NHS England to understand the influence of patient leadership on improving experience of care. EY expertise was complimented by ELC’s deep knowledge of co-design. Our combined skills meant we were able to describe critical success factors and a system-wide framework to support patient leaders have impact on experience of care using feedback.
EY also worked with ELC to redesign a musculoskeletal pathway in Western Sussex. ELC work with patients and carers to understand their MSK journey was invaluable. Understanding the outcomes that patients value supported EY to triangulate patient voice with insights generated with health professionals.”
“New NHS Alliance has benefitted on many occasions both from Georgina’s deep insights into the workings of the health sector and her ability to work collaboratively to gain buy-in and move agendas forward.
The combination of her ideas, energy and competency make for excellent outcomes every time.”
“I would like to say a big thank you to Alison and Georgina, from ELC who have provided their time, care and expertise in training, supporting & coaching staff along the journey towards group consultations.
Their dedication and professionalism has been invaluable throughout. I would highly recommend their services for the future!”