Our two flagship programmes start with changing the way that clinicians work with patients. In the NHS, that is sometimes called workforce development. The conversations that happen in clinic rooms across the country drive change across the whole system because the way people and families feel impacts on how they use health and care services.
Over the last 10 years, we have spoken to literally thousands of people, families and clinical teams. What we have learnt is that there is an emotional currency flowing around the NHS and it often determines how well people keep and how they use services. Yet, health and care systems largely ignore this emotional currency and focus on money instead. The ELC Programme wants to change that.
Watch this video to find out more about emotional currency: