The ELC Programme started with a simple idea in 2008.
We wondered how health and care systems could design services that would improve peoples’ lives if the people running the system didn’t understand what matters most?
At that time, there really wasn’t much focus on co-design and improving experience of care – let alone on measuring outcomes related to people’s lives. We wanted to make a difference and develop new tools and ways of working that would make it easy to practice and plan in a person-centred way.
Our two flagship programmes start with changing the way that clinicians work with patients. In the NHS, that is sometimes called workforce development. The conversations that happen in clinic rooms across the country drive change across the whole system because the way people and families feel impacts on how they use health and care services.
Over the last 10 years, we have spoken to literally thousands of people, families and clinical teams. What we have learnt is that there is an emotional currency flowing around the NHS and it often determines how well people keep and how they use services. Yet, health and care systems largely ignore this emotional currency and focus on money instead. The ELC Programme wants to change that.
Watch this video to find out more about emotional currency:
We really need person centred change to happen now. Health and care services need to be great at reassurance. The way clinicians consult need to support people to be happy and hopeful. When people trust clinicians and our services and feel understood as a whole person, they are able to take control and need less support.
That is why our flagship programmes are designed to create positive change and scale quickly. Some of the NHS organisations we are working with have implemented our programmes within 12 months at scale, and realised benefits in improved staff and patient experience as well as efficiency gains for clinic teams of over 300%.