Commissioners had requested that HCT start to measure outcomes using a Be Outcomes framework it had developed. The ELC Programme and NHS Hertfordshire Community Trust worked together to find out what matters to parents with a child under five, aligned with the framework. Health visiting teams who would use the metric then had the opportunity to influence its design. The metric was tested and found to be feasible, acceptable and sustainable to use in practice. In fact, especially where families were stuck, it supported clinicians to help families set goals and start to take control It has also generated valuable improvement insights for commissioners and providers.
The New metric is now being rolled out across Hertfordshire.