We have found that providing health and care organisations with insights into what matters most to local people is not enough to sustain person centred change.
Even if they understand what matters to people, health and care providers respond to what is measured. If it can’t be measured, it doesn’t count. This is not likely to change any time soon, so we have set ourselves the challenge of finding new ways of measuring and quantifying the impact of the care and support we give on peoples’ lives and what matters to them.
The Life Improver Score is a new outcomes measurement tool and operating system that is co-designed with people, families and front line teams.
It is used by clinicians and integrated into consultation conversations. The personal outcomes data generated by this conversation is then extracted, analysed and turned into actionable insights that can be used to inform commissioning and measure impact at whole system level and support providers to understand how the care they deliver is changing the lives of people and families they support.
It can also measure how peoples’ lives are changing when new care models are introduced or mainstreamed.
In 2015/16 we piloted the Life Improver Score with funding from NHS England. Follow this link to download the Family Asthma Life Improver Score.